ETS Launches TOEFL Customer Support Centre to Accommodate Test Takers in Australia

A couple of days ago, ETS announced a new customer support centre to provide assistance to students preparing to take the TOEFL test in Australia.

ETS has provided this support centre after the Department of Immigration and Citizenship (DIAC) recently announced that all international students who wish to study in Australia will soon be able to use their TOEFL test scores as part of their visa application.

Full Press Release below:

Princeton, N.J. (June 29, 2011) — Based on expressed interest from TOEFL® test takers in Australia, Educational Testing Service (ETS) has announced a new toll-free customer support centre, available at 1-800-919-622, to serve students preparing for the test in that country.

The Australian TOEFL Customer Support Centre offers guidance and timely information for students regarding the TOEFL test. Assistance is available for students in identifying test preparation materials, locating test centres, obtaining score reports, ordering additional score reports and other pre- or post-administration inquiries.

The new centre is accessible by phone toll-free directly from Australia, Monday—Friday from 9 a.m.—5 p.m. In addition, student inquiries can be sent via e-mail to

“The new TOEFL Customer Call Centre is a prime example of the user-friendly tools and free resources that ETS is designing to assist test takers,” said Helen Cook, Associate Director of Client Relations (Australia & New Zealand) at ETS. “The call centre was created in response to student requests for personal and timely advice on test issues. We take student feedback extremely seriously and continue to work closely with test takers in Australia to seek innovative and helpful ways to make the testing process more convenient.”

Students who need to register for the TOEFL test by phone or cancel a registration should still contact the Regional Registration Centre at +60-3-7628-3333.

For more information regarding the TOEFL test, including sample test questions, registration, and study tips, visit the TOEFL® Go Anywhere website at

About the TOEFL Test

The TOEFL test is the most widely accepted English language assessment in the world, recognized by more than 8,000 colleges and universities in more than 130 countries. Globally, the TOEFL test is available at more than 4,500 testing sites in more than 165 countries. To date, more than 25 million students around the world have taken the TOEFL test.

About ETS

At non-profit ETS, we advance quality and equity in education for people worldwide by creating assessments based on rigorous research. ETS serves individuals, educational institutions and government agencies by providing customized solutions for teacher certification, English language learning, and elementary, secondary and post-secondary education, as well as conducting education research, analysis and policy studies. Founded in 1947, ETS develops, administers and scores more than 50 million tests annually — including the TOEFL® and TOEIC® tests, the GRE® tests and The Praxis Series™ assessments — in more than 180 countries, at over 9,000 locations worldwide.

Written by Mark

As the founder of Getting Down Under, Mark is passionate about demystifying the process associated with a move to Australia.
Having launched Getting Down Under in early January 2006 and made the move to Australia from the UK in the same year, Mark continues to share resources and support for those looking for assitance, Getting Down Under.

If you have a question for Mark, please post in our Forums

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