ANZSCO Job Descriptons
in

Information Officer – ANZSCO 541211

Description

Responds to personal, written and telephone inquiries and complaints about the organisation’s goods and services, provides information and refers people to other sources.

Skill Level

4

Skills Assessment Authority
Caveats
No caveats apply to this occupation.

Group: 5412 Information Officers

Description

Information Officers respond to personal, written and telephone inquiries and complaints about the organisation’s goods and services, provide information and refer people to other sources.

Tasks
  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • responding to inquiries about problems and providing advice, information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms, information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems
  • may refer inquiries to other sources
Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Occupations in this Group
  • 541211 Information Officer

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Written by Mark

As the founder of Getting Down Under, Mark is passionate about demystifying the process associated with a move to Australia. Having launched Getting Down Under in early January 2006 and made the move to Australia from the UK in the same year, Mark continues to share resources and support for those looking for assistance. If you have a question for Mark, please post in our Community Forums. Please note All information provided on Getting Down Under should be considered in conjunction with our disclaimer. Please seek professional advice if you have any doubts!

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