Tourist Information Officer - ANZSCO 451611

Description

Provides travel and accommodation information to tourists. May work in a call centre.

Alternative Titles

Tourist Adviser

Skills Assessment Authority

Caveats

Not eligible if:
Caveat 10
TSS, ENS – The position is not located in regional Australia (within the meaning of subregulation 5.19(7) of the Regulations).

Group: 4516 Tourism and Travel Advisers

Description

plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

Tasks

determining clients’ requirements for travel, accommodation and special interests
suggesting itineraries based on available travel routes and cost, availability and convenience of transport
making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
notifying clients of travel dates, baggage limits, and medical and visa requirements
providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
assisting with travel clearances
collecting payments and issuing clients’ itineraries, relevant documentation, tickets for travel and vouchers for accommodation
providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller’s cheques
answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
providing literature and information on local and interstate tours and places of interest
discussing transport availability and cost
may work in a call centre

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Occupations in this Group