- Description
-
Provides travel and accommodation information to tourists. May work in a call centre.
- Skill Level
-
4
- Alternative Titles
-
- Tourist Adviser
- Skills Assessment Authority
- Caveats
- Not eligible if:
Caveat 10
TSS, ENS – The position is not located in regional Australia (within the meaning of subregulation 5.19(7) of the Regulations).
Group: 4516 Tourism and Travel Advisers
- Description
-
plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.
- Tasks
-
- determining clients’ requirements for travel, accommodation and special interests
- suggesting itineraries based on available travel routes and cost, availability and convenience of transport
- making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
- notifying clients of travel dates, baggage limits, and medical and visa requirements
- providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
- assisting with travel clearances
- collecting payments and issuing clients’ itineraries, relevant documentation, tickets for travel and vouchers for accommodation
- providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller’s cheques
- answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
- providing literature and information on local and interstate tours and places of interest
- discussing transport availability and cost
- may work in a call centre
- Skill Level
-
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)In New Zealand:
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)In New Zealand:
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- Occupations in this Group
-
- 451611 Tourist Information Officer
- 451612 Travel Consultant
Looking to apply for an Australia Visa under the occupation of Tourist Information Officer – ANZSCO 451611?
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